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William Dey-Fourie

1 reviews | Active since Nov 2021

03 Nov 2021, 08:27

****** money from my credit card account

I have ordered online with Pick n Pay ASAP. The amount payable came of the Credit Card 3 times. They owe me R794.80. This all happened on Saturday 30 October 2021 at 12 noon. I have phoned them immediately and was promised that refund will be in my account not later than Tuesday 2 November 2021 as it was weekend and Monday a public holiday. I have phone them about 6 times and every time I get a different story and no one comes back to me. This morning I was told it can take up to 3 to 7 working days. *******. That money was ****** from me credit card account as I have never gave authorization for it to be deducted 3 times. ****** is the word. They had the money in their account immediately and why should I wait for my refund. This is theft and I am not going to leave it here.

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William Dey-Fourie's update03 Nov 2021, 09:57
Reviewer Update
I have phoned them 3 times this morning and was told each time that the manager of ASAP will phone me back within 30m mins...I am still waiting!!!! I have never came across bad service. They have in actual fact ****** my money and now that I am asking questions no one seems to be interested in giving me an honest answer. I have deleted the app and will use Checkers 60 and Woolworths on line from now on. I have spoken to my lawyer and will be opening a case of ***** and theft. Its not a lot of money, but it is the principal. Give me back what you have ****** and acknowledged that you did. I will never recommend Pick n Pay ASAP to anyone. Hopeless...