MB
Mark B

1 reviews | Active since Nov 2015

05 Oct 2016, 10:47

Stole my Smart Shopper Points

<p>Phoned and emailed numerous times, each time asking for my contact details and promising to get back to me. Converted smart shopper points to Avios miles three weeks ago. Points were taken and no Avios miles awarded. Absolutely terrible customer service when calling.</p>

0
Replies (4)
Pick n Pay
Pick n Pay's reply05 Oct 2016, 11:11
Official

Good day Mark

Apologies for the inconvenience caused.

We are following up on this and will be in touch shortly.

Kind Regards

Anwar Mooideen

MB
Mark B's update05 Oct 2016, 13:06
Reviewer Update

Please do not try to contact me telephonically. You can reach me at ********** or **********

MB
Mark B's update06 Oct 2016, 09:58
Reviewer Update

Nope. Still not there.

My avios account number is ********** ********** 51

British Airways Executive Club is ********** 5

MB
Mark B's update07 Oct 2016, 10:48
Reviewer Update

Still no miles in my account