Stock issues online

Item: Pick n Pay
Rating: 1
Author: Lize-Marie Van Onselen

I love using online shopping because I have 3 kids and not a easy task to shop with them. But month after month online does not show stock for the pick a pay near us, and when I phone them - they do. This is a big issue, why dont you add everything and if there is no stock they can swop it out or rather contact the customer. If I have so much issues doing online groceries shopping - I will rather go and shop at Shoprite in store due to better prices. Please update your online shop for a better customer experience.

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

15 Oct 2018, 15:48

Good day Lize-Marie,

Thank you for choosing Pick n Pay and taking the time to write to us.

Please accept our apologies for any inconveniences caused to you via online shopping.

Kindly take note that you do have the option to select for substitute items to be sent with your order should the store not have stock of the item you ordered.

How to select a substitute item: Click on substitutes and then select either to have a substitute item sent should the original item selected is not available for your order or select do not substitute.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas
PnP Customer Care Consultant

Best regards,

Pick n Pay's reply15 Oct 2018, 15:48

Official

Good day Lize-Marie,

Thank you for choosing Pick n Pay and taking the time to write to us.

Please accept our apologies for any inconveniences caused to you via online shopping.

Kindly take note that you do have the option to select for substitute items to be sent with your order should the store not have stock of the item you ordered.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas
PnP Customer Care Consultant

Best regards,

LVO

Lize-Marie Van Onselen's updateReviewer Update

17 Oct 2018, 10:56

Dear Online Pick a Pay, I'm starting to wonder if you know your own online shopping site. Even if all my products are marked substitute - I get a message to delete the items before I submit my order, or it will be delete when I continue with the order. It does not go through at all! Also when the site states that the item are not available in store, and I phone the store and they confirm stock, the item will NOT go to my basked at all if it shows out of stock - even if I tick substitute. There are NO texan steak available online for Fountains Mall, but do yourself a favour and phone them and ask if they have - because they do.... But you will not be able to add it to your basked - because it's not there at all..... Please reply when there is a solution to this online shopping experience. Test it out, before replying, thank you

LVO

Lize-Marie Van Onselen's update17 Oct 2018, 10:56

Reviewer Update