Stinking attitude by Bruce

i ordered 2 Platters on the 3rd of feb at 4:30 to be collected on the 4th at 4pm with Thulasizwe for a meeting i was hosting with the progressive proffesionals forum. Thulasizwe promised my platters will be ready by 4pm following day. to my surprise he called me on the 4th at 3:40pm to advise that he is unable to do my platters and i must come fetch my money, i was not happy as i had given them time to plan and organise for my platters that i already paid for. i went to the store to try resolve issue only to be told that i am not the only customer by Bruce who happen to be the manager of Thulasizwe. i explained to Bruce the importance of me having those platters and how he and his team should have planned to make those ready in time as i ordered 24 hours in advance and everyone is aware of load shedding and should plan ahead to avoid such. Bruce told me 3 times and the 4th time he was telling another lady next to him that i am not the only customer he has other things to worry about than to make sure my platters are ready in time.i may be small in Bruce eyes but he doesnt knw the influence i might have in my company or community. his comments where bad and he never apologised.