1 reviews | Active since Mar 2009
Stinking attitude
<p>I went to pick n pay on Sunday 04/12/2016 around 12 pm or so. I got two small items which I stood in one of the teller's for. That teller then said I should go to the cigarette counter because they were waiting for cigarettes. Now at that counter there was a two of your staff and the one was busy assisting someone else at that till and the other was standing just next to her. Her name is Phuti (i.e. the one standing there). The light in complexion Barbie doll with makeup. Just to confirm what I was told I asked her if I can actually come pay here. In a sarcastic condescending response she said "I don't have a till". Then she pointed me to the kiosk which I went to be served by my name sake.</p> <p> </p> <p>Here is the thing Pick and Pay. It is time to make sure that your staff respects the customer. More and more I get a sense that as the black clientele in retail shops like yours get less respect by the fellow race employees because they probably have become fami**** with our complacency in not complaining. I encourage you to not have this scourge ***** your good brand. I have chosen not to keep quite. There are a whole lot of other folks that just take their money and leave. I did not have to retaliate to Phuti with sarcasm to her when I left your shop. This was unpleasant because anger was not part of my day. She should have just confirmed what I asked and without the attitude. Phuti you attitude stinks I was never interested if you have a till or not!!!!!!!!!!!!!! I really hope to never come across your person ever again. SIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>
Good day Mikateko,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Mall@Reds store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Mikateko,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Mall@Reds store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
