1 reviews | Active since May 2021
Still waiting to get my refund
on the 6th of February I had asked my mom to go buy Doom and she was using my bank card, but when she got to the till the price came up to R349.98 which was a bit steep; and she only realized this after she had already made payment. So she asked for a refund, and the transaction was reversed and was told that the money will reflect on my account in 3 days. 3 days went by, then a week, then 2 weeks, and now it has been 3 months but still the money has not reflected on my account.
I went to Pick 'n Pay after two weeks of this happening to let them know that the money hasn't reflected, then they told me to go to my bank; which I did and when I got there the consultant couldn't see the money on the statement, instead she said it showed that the money has went through to Pick 'n Pay's account. and then she printed the bank statement for me and told me to go back to Pick 'n Pay and show them that the money is not reflecting. I went back and showed them, then the lady that works at the customer services by the name of Mbali Ndaba called my bank and asked them to check my account while she was on the line, which they did and they told her the money was not reflecting and then emailed missing payment department to investigate and they told her that from their side it shows that the money has went through.
I then contacted Pick 'n Pay customer service on the 3rd of April and spoke to Padija Sadien; I explained everything to her and she told me she will send an email and I should get a response in 7 working days which I did not and I waited for another 7 days thinking they will contact me, but the did not. I contacted them again when after two weeks and spoke again to Padija Sadien and told her that no one has contacted me and she said she will contact them and ask them to call me cause on her system it shows that the case was closed.
Please help me get my R349.98 back
I received an email from Muneeba that I could go to any Pick 'n Pay and collect my refund
so I went to the Maponya branch yesterday and were assisted by the lady called C Mabuyane and she said that this was a simple case which was never reported to her, I was supposed to have been refunded on the very same day because I was using a debit card. She then asked who was helping me, cause she wanted to know why did it take them so long to assist me, I told her at 1st it was Prudence who works at the info desk (whom called C Mabuyane to come assist me when I got there yesterday and pretended not to know anything about this case) and when C Mabuyane went to ask her about it, she said Mbali Ndaba took over the case, and then she was asked why did they give me the run around when they know they must do a cash refund when a customer uses a debit card... I don't know what her response was.
C Mabyane went on to call Mbali Ndaba. She stood next to us and did not greet us, when C Mabuyane asked her why she was not greeting the customers she responded by saying "I am not here to see them, I am here to see you cause you called me." C Mabuyane then said oh well they are here to see you, and she related the story. At 1st she said she doesn't remember, I then had to remind her that when she took over the case Prudence was on leave and we had to call her so she could give Mbali all the details. Then her memory started coming back. and all she could say was "this was Prudence's case, she only did what she was told" and when C Mabuyane asked her does she not know that she can't do a refund on a debit card? she responded by saying she knew but she was told that the money was refunded on the card so there was nothing else she could have done as this was not her case, she was just a messenger.
I'd also like to thank C Mabuyane for assisting us on the spot and for such exceptional customer service; she was so humble and down to earth.
I received an email from Muneeba that I could go to any Pick 'n Pay and collect my refund
so I went to the Maponya branch yesterday and were assisted by the lady called C Mabuyane and she said that this was a simple case which was never reported to her, I was supposed to have been refunded on the very same day because I was using a debit card. She then asked who was helping me, cause she wanted to know why did it take them so long to assist me, I told her at 1st it was Prudence who works at the info desk (whom called C Mabuyane to come assist me when I got there yesterday and pretended not to know anything about this case) and when C Mabuyane went to ask her about it, she said Mbali Ndaba took over the case, and then she was asked why did they give me the run around when they know they must do a cash refund when a customer uses a debit card... I don't know what her response was.
C Mabyane went on to call Mbali Ndaba. She stood next to us and did not greet us, when C Mabuyane asked her why she was not greeting the customers she responded by saying "I am not here to see them, I am here to see you cause you called me." C Mabuyane then said oh well they are here to see you, and she related the story. At 1st she said she doesn't remember, I then had to remind her that when she took over the case Prudence was on leave and we had to call her so she could give Mbali all the details. Then her memory started coming back. and all she could say was "this was Prudence's case, she only did what she was told" and when C Mabuyane asked her does she not know that she can't do a refund on a debit card? she responded by saying she knew but she was told that the money was refunded on the card so there was nothing else she could have done as this was not her case, she was just a messenger.
I'd also like to thank C Mabuyane for assisting us on the spot and for such exceptional customer service; she was so humble and down to earth.