still waiting on my refund

I emailed pick n pay tygervalley on 4 April but I am yet to get a response. <br> <br> I am not sure if this is standard policy to wait 10 working days for your money to be refunded back onto your bank card.I had an incident on 18 March when I returned a pair of boys jeans and after 10 working days the money was still not in my account. I did not make an issue of it and jut went back to bring for the cash.<br> <br> Now again I have a situation at the main branch when I returned a unwanted toy. They processed the refund onto my card. No mention of how long it takes. The money is still not in my account and it's a week later.<br> <br> A friend and pick n pay manager at another branch said they only suppose to process refunds back onto a credit card and not a cheque card. So why was I not given the cash?<br> <br> Very disappointed in pick n pay<br> <br>