1 reviews | Active since Apr 2018
Still waiting for refund
I was at your Canal Walk Pick n Pay clothing store on 12 April, to return an item I no longer wanted.
I made the purchase using my Pay Just Now.
The cashier, proceesed the refund, took the goods back and said that they need to email the refund request to Pay Just Now and I can leave the store, it would reflect in 2 days.
To date I have received no refund processed on the order, I emailed the store for an update and called with no answer or reply. I had to email them the receipt as I received it electronically, so had the email address to follow up on. I also provided them with the merchant ref they needed to process the refund but nothing, no reply no feedback.
I want my refund processed ASAP to reflect on my order. This is unacceptable service.
Cameron sent me an email on the 17th saying the refund is sorted and processed and IT IS NOT! NOTHING REFLECTS ON MY PURCHASE OF ANY REFUBD PROCESSED
No refund that has allegedly been processed reflects and should by now.
I am coming to Canal Walk on Saturday, if the refund does not reflect on the purchase by the, I expect a cash refund in store. 2 weeks is ridiculous to wait for a refund of my own money!!!
Cameron sent me an email on the 17th saying the refund is sorted and processed and IT IS NOT! NOTHING REFLECTS ON MY PURCHASE OF ANY REFUBD PROCESSED
No refund that has allegedly been processed reflects and should by now.
I am coming to Canal Walk on Saturday, if the refund does not reflect on the purchase by the, I expect a cash refund in store. 2 weeks is ridiculous to wait for a refund of my own money!!!