STILL WAITING FOR Pick 'n PAY to pay back our money!!!!!!!!

Item: Pick n Pay
Rating: 1
Author: Erica D

WE have place a complaint on HELLO PETER on the 4 November. Pick 'n Pay tried phoning once where i was busy, Up to now nobody has followed up to hear where and how they can resolve the problem. We ordered online groceries on 28th June 2020 and not all paid items was delivered and up till now we have not receive any money back, we keep on emailing and every time we get a email they are working on the matter. "your request(430997) has been updated. NOW my question is WHEN WILL THIS MATTER BE RESOLVED. I feel like asking my money back with interest!!!!!!

PAY BACK OUR MONEY TODAY

Helpful (0)

Replies (1)

Erica D's updateReviewer Update

21 Nov 2020, 02:38

Reply from Pick n Pay:
Pick 'n Pay's reply:

20 Nov 2020, 18:23

Good day Erica,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for any inconveniences caused to you and for the delay in response.

We view this incident in a very serious light, we are busy addressing this with our Online Management Team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Should you have any further queries or need assistance please feel free to contact us on the information provided below.

Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00

Our Contact number is ***

Kind regards,
The Pick n Pay Team

My reply back

This message above does not solve the matter. Please just give us back our money!!! Everytime you say that you are looking into the matter.
For you did not wait for you money when we ordered the stuff. Just phone us and pay back our mnney

Erica D's update21 Nov 2020, 02:38

Reviewer Update