Still Waiting

About a year ago I had an incident with Pick n Pay. I reported it to Hello Peter (ref no.***). Ms Solomon of the WC regional office responded and assured me that the matter was being investigated and that I send my smart shopper card no. for points to be loaded (which never happened).I mailed her a few months later and she mailed back stating the matter has been resolved but not stating the outcome was. On the 7th of July I mailed Wendy Miller to inquire about it, she mailed back saying she'll investigate. She mailed me again saying that Ms Solomon didn't load the points cause I sent her my wife's card no. which is impossible as I'm the only one who has a store card. I conceded that I may be sent a wrong number. I mailed again the card number and requested that they inform me the outcome. I believe it's my right as I was the victim since I was the one falsely accused. I haven't received any feedback since then so hopefully you can assist in helping resolve this matter. Kind regards, Mr Tawfeeq Daniels.