Still no fuel joy

Wrote a report on Pick n Pay and their BP petrol station promotion for Smart shopper card holders,where you got points for every litre of petrol bought,Well I never received a reply,nothing,no apology,no explanation,nothing. As mentioned I have to visit that station at least once a week as they are one of the last remaining that still sell LRP fuel.Now when I go I feel it is all for nothing, need the petrol, would welcome the points but feel that Pick n Pay are sitting behind the window grinning,Not giving a good impression about BP either. Regards Dave Dry