ZM
Zahra M

1 reviews | Active since May 2013

20 Dec 2017, 08:06

STILL no delivery of items

I purchased several items on your online store on Black Friday 2017. My order was delivered on 28 November 2017.

When I checked the packets I realized that 5 items were missing and informed the gentleman who made the delivery. He told me to write it on the invoice which I did. I complained and called countless times and a week later 2 items were delivered with no notice or feedback being given prior. 3 items were still missing which I made a note of! Then a week later, with no notice again, 2 more items were delivered. They literally just pitch up at my house! When I told the delivery guy he said “ how do these people pack!”. I am still missing another item, which I made a note of and called and emailed pnp about. No feedback has been given as all the other times. I will be going away on holiday soon and need feedback pick ń pay!!! My order number is ********** 6 please assist!! I am so put off pnp and you need to realize we have other great supermarkets and this bad ********* service will never help your business!!

I have received no feedback today and have put my complaint on hellopeter as well after seeing many people have had issues with your online shopping.

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Dec 2017, 17:14
Official

Good day Raeesa,

Thank you for taking the time to write to us.

Please accept our sincere apologies for the inconveniences caused to you.

As per our telephonic discussion, arrangements have been made with the online store to have the missing Nestle Quality Street sweets delivered to you tomorrow morning.

Please take note that deliveries do start from 10 am and the store are making arrangements to slot your redelivery for the morning.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas