Still awaiting Pick n Pay to collect faulty kettle and refund me. Since 29 Nov 2021

I am still awaiting feedback from Pick n Pay for this faulty appliance purchased on 25 November 2021 and reported faulty on 28 November 2021. I received a response on the 13 December 2021 but it was just to state that a reference has been logged and it will be dealt with accordingly from their management team. I will not advise anyone to purchase any appliances via the Pick n Pay app or online as the stores cannot assist you when trying to return it, although it came from a specific store. This is the reply Pick n Pay management sent me on the 13 December 2021 after posting this on HelloPeter but up until today I am sitting with the faulty kettle and again spent lots of money on airtime calling but getting nowhere with this pathetic service. How difficult can it be to return an item but now because it was purchased via the Pick n Pay app, the store that all my deliveries come from cannot even take it back. I even called the Smart Shopper department and they can see the receipt whereby I purchased it but when goods are delivered from ordering on the ASAP app, there is no receipt sent to the customer when the goods are delivered, only a checklist with the items ordered. Pick n Pay really needs to improve on this as a small thing like this has now dragged on for 3 months where a customer cannot return a faulty item. What if I did not have money to buy another kettle, I would be waiting three months for you to replace the faulty one that comes with a 2 year warranty but only lasted 4 days and this after finally getting through to your call center and your agent Andile advised that he logged a report on Monday 29 November for a driver to collect the faulty item and I will then be refunded.

Response from Pick n Pay to Initial complaint logged:

Thank you for contacting the Pick 'n Pay call centre, your call with reference *** Impossible task to get faulty appliance has been created and will be actioned accordingly. Should you require any further assistance contact our Call Centre on ***for calls made both within South Africa or internationally.