LR
Leandra R

1 reviews | Active since Sept 2015

02 Sept 2015, 19:31

Stikeez - no stock

Pick n pay isn't my preferred shop, however due to my child collecting stikeez I went there today. I purposely bought more groceries than normal & also bought the items on promotion for extra stikeez. Only when I was at the till did the cashier tell me that they had run out of stikeez ( 18 days before the promotion ends). I was due 32 stikeez & I asked if the manager could write on my slip that I didn't receive them & I was rudely told that they can't do that, & that I can't collect them from another pick n pay. Apart from the rude, disinterested staff I feel cheated. This is false advertising from pick n pay - how can you run a promotion & not run out of stock more than 2 weeks before the promotion ends & then not notify people that you're out of stock. You have no problem luring the customer in your doors & then offering zero customer service. I'm entitled to my stikeez & clearly think the consumer council will agree!

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Sept 2015, 09:41
Official
Hello leeper,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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