*****ing the points money

This morning I was a pick 'n pay to buy some stuff for my home and when I received my slip and I looked at the bottom of the till slip my points of over R400.00 was gone. When enquired by the manager of Pick n Pay Noordheuwel, he advice that the points have expired and they are gone. He advice me that the points is only valid for the 1 year and that there was an sms send to the customers to advice that the points will expire. I have not received such and sms and now that I want to use if to buy school stuff for this year it is gone. I am not impressed with this as prevouis years the points have not expired. Now this year when I want to use it is gone. Really be carefull you will loose money fast with Pick n pay, why have the stupid card if your points will expire. This is how 2018 is starting then ALL THE CUSTOMERS OF LAST YEAR, will have lost their points. So I want this money back as soon as possible because this is not treating customers fairly. This is *****ing money form the customer.