JF
Justine F

1 reviews | Active since Oct 2013

17 Mar 2026, 15:02

Standards dropping FAST.

There are two Pick 'n Pays that I would like to review, seeing that neither of those stores are on Hello Peter, I will review them both with 1 star here.

1st - Pick 'n Pay Plumstead (Gabriel Road) Since the store had it's re-vamp and as rumor has it, it's under new ownership, the service levels have gone completely south. For someone who has been going there for more than 10 years, I have to say the change is clear and NOT for the good. I was there yesterday again, and there was an elderly lady in front of me, who was complaining about the service as well. The cashiers stare at you waiting on you (the customer) to acknowledge them 1st, no one has a smile on their face, if you're lucky you get greeted without being looked at, there is no authoritive-like figures around monitoring the staff to ensure everything is going smoothly.. utterly disgusted in the service lately and not forgetting to mention the food selections, much less and not positioned nicely at all. In short, everything has just become a mess there.

2nd - Pick 'n Pay clothing in Kenilworth Centre, no one ever picks the phone up, my goodness!

0
Replies (1)
Pick n Pay
Pick n Pay's reply17 Mar 2026, 16:59
Official
Hi  Justine,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number :  *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal

Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on   : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team

Best regards,