Stale/old bakery food

Item: Pick n Pay
Rating: 1
Author: Smangele M

This is the second time I bought doughnuts at Pick n Pay Blue Hills to find that they are old n stale. The 1st time I was hungry and just thout of eating it in my car, when I tried it out it was stale. Luckily I was still around I took it back. On Monday I bought another doughnuts and when I got home I tried eating them they were again stale. I couldn’t drive back as I live about 4km away from Blue Hills. I am so disappointed, bakery and fruit and vegetables needs to be always fresh. This needs to be checked I expect fresh stuff when I buy not stale food.

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Replies (1)

Pick n Pay's replyOfficial

29 Jul 2019, 11:38

Good day Smangele, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality & for the delay in response. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further.
Your reference number is ***.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team

Pick n Pay's reply29 Jul 2019, 11:38

Official