1 reviews | Active since Apr 2015
Stale food been sold no refund
On the 21st of April 2015 I went into the Pick n Pay store in Musgrave I saw a special<br> on the Beacon Maynards sweets so I purchased it, 2 packets for twenty rand, later that day<br> when I got home I opened the pack only to find out there was a bad odour coming out<br> of the pack, I then checked the expiry date which expired on the 12th of February 2015<br> and given pick n pays reputation I did not check the date in the store I then called consumer<br> care who asked me to bring the pack back in, she then called the store supervisor who was<br> very rude (Indian Female) she confirmed that because it was a sale item I could not exchange it and only R5 Rand could be refunded to me! This could have caused severe health <br> problems, all my details as well as the receipt are with consumer came, this is just<br> disappointing
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor quality of the product.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor quality of the product.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
