Stale Chicken

Subject: Complaint Regarding Spoiled Chicken Purchase at Pick n Pay Sky City

Dear Pick n Pay Sky City Management,

I am writing to formally lodge a complaint regarding a purchase my wife made at your store. On [insert date], she bought a 5kg pack of chicken from Pick n Pay Sky City. Upon preparation for dinner, we discovered that the meat had a strong unpleasant smell and was clearly off.

This was both disappointing and concerning, as we expect products purchased from Pick n Pay to be fresh, safe, and of good quality. Unfortunately, this experience has caused us great inconvenience and financial loss, as the product was not fit for consumption.

For your reference, I have attached a copy of the receipt to this email.

I kindly request that you investigate this matter urgently and advise on how you will resolve it. We would appreciate either a refund or replacement, as well as assurance that stricter quality checks are in place to prevent this from happening again.

Please find my details below for further correspondence:

Name: Michael

Contact Number: ***

Email: ***

We trust that Pick n Pay, as a reputable brand, will handle this matter with the seriousness it deserves.

Yours sincerely, Michael