Stale Cheese and no refund

DO NOT USE PNP ASAP I ordered C***** GOUDA 800g hard cheese on 22 Jan 2022 i received my order BUT the cheese was spoilt where one could see the GREEN MOULD through the packaging. I raised this with them before the end of Jan i was told that a refund has been processed and till this very day i have not received my refund, a colleague of mine has experienced the same thing with the mouldy cheese and still has not received their refund what **** service is this that they are offering I've emailed them more than 6 times and i don't get any response out of them when i call i get told it will be sorted but never happens I have spoken to a lady by the name of Miche on the 1st of Feb who assusred me that it has been sorted but nothing happened then i spoke to a lady by the name of Zola who said Miche will get back to me with an answer and no response Then i spoke to Julie who advised the same but still no feedback or refund. Whenever i have ordered from them there as been an item missing i will not be recommending this delivery service to anyone