Staff training on the reward system

Item: Pick n Pay
Rating: 1
Author: Mandisa N

Worst service ever at Pic n Pay Northgate. We are promised rewards but dont get them because of the staff's lack of knowledge. Almost an 1 hour gone and the problem was never even resolved. It's even about the reward anymore. It's the level of competence that is so annoying.

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

25 Jun 2018, 09:22

Hi Mandisa,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor service experience.

We have escalated your complaint to our management team for further assistance.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Pick n Pay's reply25 Jun 2018, 09:22

Official

Hi Mandisa,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor service experience.

We have escalated your complaint to our management team for further assistance.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Mandisa N's updateReviewer Update

07 Jul 2018, 20:27

After talking to Pearl. She listened to my challange and explained the service to me. As I had said. It was a misunderstanding of the product by staff. Pearl was great and helping me beyond expectation. I was redeemed of all the rewards promised accordingly. #happycuster Thank you Pearl

Mandisa N's update07 Jul 2018, 20:27

Reviewer Update