Staff that bring the brand image down

The staff at Umhlanga, Durban Gateway pay no attention to customers, do not assist when customer is shopping. I recently shopped at the PNP Clothing and not only were the staff too busy and rowdy in their own conversation , but so was the manager in charge of the staff. They failed to assist not only me but other customers in the store as well. We had to wait for change rooms to be unlocked and have to call staff to unlock them . Staff take their time to come and assist unlocking change rooms. When requesting clothing items , staff says they do not have without even looking for it. My husband found the clothing item i was looking for by himself.

This was not the only PNP clothing that we experienced bad service at. We visited the PNP clothing at Pavillion only to experience once again, the same customer service. NO staff assistance. At the till we were ignored for some time before a cashier dragged herself to her teller for payment. Staff do not even greet or ask if they can assist with anything.