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Marque P

1 reviews | Active since Apr 2017

17 Jul 2019, 11:45

Staff service "Par Excellence"

My review is aimed specifically at a member of staff, who is very refreshing and truly provides customer friendly, service excellence. It is my greatest of pleasure to commend a lady called Queen at the (Queensburgh) Malvern Pick n Pay butchery section. Coming from a hospitality and 35 yrs of service backround myself, I found this member of the staff to be exceptionally pleasant, sincere, authentic and, caring, very helpful, extremely customer orientated and friendly in every respect, She is the individual that shows through her approach and actions what the vast majority of business have forgotten about "customer friendly and "customer service" she most certainly leads by example, such a pleasant experience that one actually if for any reason one would become a regular loyal customer, it would be just to appreciate her wonderful unrivaled customer service, rather than for any other reason. Well done Queen, keep setting the pace and example to all other staff, management and industries, they have a lot to learn from you. Seldom do I have the plaesure of saying I have been helped by a person who is "committed to excellence"

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Replies (2)
Pick n Pay
Pick n Pay's reply17 Jul 2019, 12:16
Official
Hi Marque,  Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.  We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, The Pick n Pay Team 
MP
Marque P's update17 Jul 2019, 13:53
Reviewer Update
Thank you for your response, if anything I would recommend that others see what she does that makes her such a great success. I do not easily write reviews, and it was not the first time this specific staff member has been so awesome, not only to myself, but all clients in her immediate vicinity. Here is one of the things that make her so great. We have always operated on the premis of management by walkabout (see what is happening around you speak to customers, here them, help them, make them happy and satisfied.) I have observed that when this staff member is not busy in the butchery (she does not laze around, hide away, or chit chat) ***She actively gets on the floor at the butchery fridges between the clients and interacts with them offering advice and help at every turn, this is done with care and sincerity, knows her products and work, and turns herself into a top PR person in her department whenever not otherwise engaged inside the butchery itself. Her interactions with the public are great and likely increases your sales drastically, as no customer walks away without buying and having a smile because of how well she interacts with them and ensures that when it is up to her no customer will leave her department unhappy, dissatisfied or without what they came for. This makes it such a pleasure for the public to shop there, just for that excellent service. My wish is that her excellence infects all not only at Pick n Pay, but all industries as a whole.