1 reviews | Active since Oct 2012
Staff help themselves to what consumers pay for !!!!! And no response from Pick n pay
On Monday the 2 July 2018 , I bought drinks from the PNP Greenstone Mall Liquor store. Upon getting home my husband alerted me that one of the cans was actually empty without us even opening the 6 pack. you could actually see through the packaging that the can was opened and contents had been emptied and indeed put back. so I paid for a whole 6 pack , whilst some employee somewhere is helping them-self for free drinking what I paid for. What QC controls are in place? clearly none , I am not impressed with this service , it is unhygienic , unprofessional , I have pictures and if nothing is done about this I will take it higher. Nothing has been done about this and I will make sure to reach the top management of Pick n pay somehow. I received a measly response on hellopeter that this is taken seriously and nothing further. Does PNP actually have preventative action and internal quality audits done because it do-sent seem so to me. this was on the 2 July already.
Good day Bianca,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Bianca,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
