STAFF HAS NO CONCEPT OF CUSTOMER CENTRICITY CULTURE

Yesterday i was greeted with the WOW factor at Pick 'n Pay Kenilworth. As I was Navigating my way through the store trying to grab a few essentials and consciously rated the store for Efforts to improve the customer experience and the value I receive out of my new experience, well this was shortlived the minute i engaed with the bakery section where I was waiting for some time to signal someone to assist me since I was the only one there at the time, I advance my way through the clothing department Wow it made me forget about my delayed service at the bakery. I really loved how the store's customer-centricity culture was evident, but the minute I enquired with a staff member who was busily straightening up some clothing table about pensioners discount I received unapologetically answered NO with great disinterest in me. As I was walking away I could hear her starting a debate about e and not my quest

Pick 'n Pay your motto "nspired by You" clearly did not inspire me as your staff is not living your customer centricity culure despite high cost be thrown arrange your store trying to WOW me as a customer your soft s****s of your staff from management to your floor staff clearly needs to be worked on.

I will not be returning back to your store.

Naiema Lotter ***