STAFF ERROR MADE OURS!

Item: Pick n Pay
Rating: 1
Author: Jody M

Arriving instore at your LBM Money Markets to settle payments, only for the incorrect account to be paid by your staff members and then informed that the transaction cannot be reversed and is now our fault. Little to NO empathy from management nor staff! This leave is no choice but to lodge an official complaint with the Ombudsman according to section 21 of the CPA. A loyal customer that will never return.

Helpful (0)

Replies (1)

Pick n Pay's replyOfficial

29 Jan 2021, 10:53

Good day Jody, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team with reference number ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team

Best regards,

Pick n Pay's reply29 Jan 2021, 10:53

Official

Best regards,