Staff disregard shopper safety and good client service.

I had a bad experience at Pick a Pay Randridge Mall this afternoon. Firstly, no sanitation was in place on arriving at the entrance. A spray bottle was there on top of a bucket of wipes. Go and have a look at the COVID-19 sanitation setup at Pick n Pay, and indeed every store at Ferndale on Republic: those stores take COVID-19 seriously. When I asked the security lady why no-one was checking sanitation and spraying hands and trolleys at the door, she said that that is not done at Randridge.

Secondly, I was approched by a man with items in his trolley, asking me to pay for some of it for him and his son. I took this seriously as some COVID-19 suffering and paid for his rice and washing powder, which I left at security on the way out, as the man was not waiting where he said he would be. From the Security guard's reaction, I take it that it this was a **** from a man known to her, because she could describe him, so the store knows about this guy.

Thirdly, when I went to the till I requested that the rice and soap be packed in separate bags as it was for someone else, and I proceeded to load my purchases at the till. The lady behind the till heard me, but she and another lady and a packer were busy checking prices on someone else's items, speaking between themselves while my stuff was being rung up. I then saw that the rice was packed with my other purchases and the soap was in a bag. Why is scanning prices and sorting out whatever amongst the staff more important than paying attention to the customer in front of you whose items you are ringing up?

Pick n Pay Randridge Mall, I think your service is appalling and your apparent disregard for COVID-19 sanitation and the ******** of shoppers is really shocking.