JB
Jo B

1 reviews | Active since Mar 2009

08 Jun 2015, 12:46

staff at Wonder Park Mall VERY bad attitude

Two days in a row, we had to go to this Pick 'n Pay and experience their bad attitude toward customers. On the 7th we got to the till to pay for 3 items, and was 2nd in the queue, the lady in front of us was another staff member from PnP who was busy withdrawing money, she finished and we moved to the till and Ivy just ignored us. My husband then asked her what the problem is and she rep**** she was waiting for the supervisor. He then moved over to the next till. He then got stuck as the customer at the till had a problem with one of the items. We just stood and waited. Ivy finally called out to the supervisor who just looked up at her and then continued with what she was busy with. The packer finally walked over to my husband took the 3 items from him and put them in front of Ivy who finally rang them up. She had NO problem with her till as the supervisor never came over to reset or do anything with her till. My husband unfortunately had to buy something from this store the next day again and got the same bad service from another person at the till. THE WORST IS THAT WE DRIVE KILOMETERS TO PNP AND FROM NOW ON WILL RATHER GO TO CHECKERS HYPER AS IT IS 5 BLOCKS AWAY

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Jun 2015, 13:09
Official
Hello barkies,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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