LM
Lee-roy Martin

1 reviews | Active since Oct 2013

20 Mar 2015, 11:11

spring spiral metal peice in donut

on the 13-03-2015 I Carmen Ntlokwana shopped at Pick n Pay Tokai,My groceries included donuts. on the 14th March i gave my two year boy a donut to consume, whilst eating hes donut i noticed he started getting agitated, i took the donut from him and saw the was a metal object which was appearing to be in the donut. On futher examination i saw it was a spring looking meyal object...my immediate reaction was to take my son to a health care profession and the i went to the store to report the incident. I spoke to the assistant Manager R.Jaardien about the incident and showed him a picture on my cellphone of the donut with the spring inside , I presented him with the slip ref no.*** and the donut. i was shocked to the way hes responds was. HE TOOK THE DONUT AND REFUNDED ME .

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Mar 2015, 13:16
Official
Hello nuke,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***