Spoilt milk sold at Pick n Pay
Ive purchased C***** milk from Pick n Pay a few weeks back. When we opened the milk, we discovered that it was gone off. I emailed Pick n Pay with photographic proof, as well as the till slip used to purchase the milk. Unfortunately, they have still not acknowledged receipt of my complaint, let alone attending to it. C***** has already responded to my mail and have acknowledged that they will be investigating the issue. Pick n Pay have not responded. I have two toddlers in my home who could have become extremely unwell as a result of consuming spoilt milk had it not been for my wife identifying the issue.
Hi Jared,
Thank you for taking the time to address your concerns with us and for choosing Pick n Pay.
Please accept our sincere apologies for the inconveniences caused to you.
We have checked our email boxes and have not come across your email. Please take note that if you have sent your complaint via the website, your complaint would have been diverted to the regional office for the province that you had selected.
Please forward us the store name and your complaint to *** to enable our team to address your complaint with the relevant management team and supplier.
We are currently unable to escalate your complaint as you have not provided us with a store name.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Jared,
Thank you for taking the time to address your concerns with us and for choosing Pick n Pay.
Please accept our sincere apologies for the inconveniences caused to you.
We have checked our email boxes and have not come across your email. Please take note that if you have sent your complaint via the website, your complaint would have been diverted to the regional office for the province that you had selected.
Please forward us the store name and your complaint to *** to enable our team to address your complaint with the relevant management team and supplier.
We are currently unable to escalate your complaint as you have not provided us with a store name.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Jared,
We can bring this to the attention of the store management to have a look at their product and to check that their fridge is in working order without giving them your name.
We can only do this if we have a store name. Please take note that there will be no feedback given to you as you want to remain anonymous.
Kind regards
Vanitha Venketas
Hi Jared,
We can bring this to the attention of the store management to have a look at their product and to check that their fridge is in working order without giving them your name.
We can only do this if we have a store name. Please take note that there will be no feedback given to you as you want to remain anonymous.
Kind regards
Vanitha Venketas