Spoiled/Rotten dog food delivered through MrD and PnP

This complaint is logged through Hello Peter because MrD and PnP’s app don’t work for order issues and complaints. Below is what I wrote for the last submission that would not send on the website page. This is a cut and paste purely because I am sick and tired of retyping and submitting the same complaint for order GROC**********12.

This is now the 4th time I have logged this complaint because your app doesn’t work. Three times on the app, one phone call and one email. No confirmations/responses have yet been received.

The two bags of dog food that was delivered yesterday are off/rotten. We looked at both bags to check the best before dates but both were smudged and illegible. I don’t know how or why you would give paying customers rotten food.

PnP and Mr D have wasted my time and money because I now have to go out to a shop myself and spend more money for fresh dog food because your services lack quality control. Why do we fork out delivery charges and a driver tip when I now have to do the shopping in-person. I literally paid to have rotten food delivered to me. That’s what it comes down to. Because this is not the first complaint with your services, this is shame on me!

I am beyond frustrated because every time I use your service, I have an issue with my delivered items. It’s either the wrong product, a damaged product or a rotten product. Mr D and PnP makes shopping with you such a mission!

Please take notes from Woolworths and Checkers for your services. I never have this kind of frustration when using their delivery services. I am disgusted and frustrated beyond words.