Spoiled Chicken

I have a serious complaint regarding a recurring issue with spoiled chicken from Pick n Pay Hyper Steeldale. On 2 March 2025, I ordered a 5kg pack of chicken online, and upon receiving the order, I noticed that the chicken was spoiled. This is the second time I have experienced this issue.

Previously, on 11 December 2024, I also received a spoiled pack of chicken. At that time, I had to take an Uber to the store (Pick n Pay Hyper Steeldale) to exchange the product, which was a waste of both my time and money. It is extremely disappointing to encounter the same problem again and this pose a serious health hazard on food poisining.

I expect Pick n Pay to uphold higher standards regarding food quality and handling, especially for perishable items like chicken. This recurring issue raises serious concerns about proper storage, quality control and health concerns.

I would appreciate a prompt resolution to this matter. Kindly advise how you will address this issue and what measures you will implement to prevent similar incidents in the future. Additionally, I would like to request a refund