1 reviews | Active since Nov 2018
Spoiled Chicken
I purchased chicken from Pick 'n Pay end of September 2018 only discovering afterwards that the chicken that was off. It was smelly and slimy. I used the chicken for a function, a few days later my client complained and I've lost a client due to the chicken. As soon as my client informed me i contacted them sending pics and follow up emails (reference: ********** 804.). I followed up with another email on 9 October to which they rep**** on 15 October as well as a courtesy call to let me know my complaint is still under review. Today is 19 November and still not a word from Pick 'n Pay, i find the service extremely unprofessional and that coming from a so claimed leading supermarket. I am extremely frustrated that this is taking this long.
An unhappy PNP Shopper.
Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,