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Stephanie N

1 reviews | Active since Jul 2016

25 Jul 2016, 16:32

Spend money on ups****ing service istead of on animal cards

<p>1. Why have brand match if the voucher cannot be used? I have been told that as my voucher has faded it cannot be used. </p> <p>2. Specials are advertised in store but when the items are scanned at the tilla different price is charged. As you can only view your slip once you have paid and then discover the discrepancy you have to go and stand in a que at the refunds department. Pick n Pay have made the error and then the customer has to be punished. This happens time amd time again.</p> <p>I am now venting my frustration on this site as the stores have no sympathy. I again for the umteenth time have been overcharged and do not have time to stand in a que to obtain and refund.</p>

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Replies (3)
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Stephanie N's update25 Jul 2016, 16:37
Reviewer Update

Apologies. Correction on heading - Spend money on ups****ing service instead of on animal cards. Review posted before errors could be corrected.

SN
Stephanie N's update25 Jul 2016, 17:10
Reviewer Update

Should read " Ups****ing"

Pick n Pay
Pick n Pay's reply28 Jul 2016, 07:57
Official

Dear Mrs Nel,

Please accept our sincere apologies for your poor shopping experience, and for any inconvenience caused.

I have escalated this matter to our Store GM and our Hypers Regional office and they will be in contact with you shortly.

Kind regards

Wendy-Lee (National Customer Services)

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