1 reviews | Active since Aug 2017
Spelling mistake on Pick n Pay Sweetner
<p>I purchased the Pick n Pay sweetner just to notice when i got home, a HUGE spelling mistake. Instead of writing "Sweet surpise/Soet Verrassing", the left the extra "r" off "verrassing". Should you translate this, it means, "sweet cremation".</p> <p>I phoned them to let them know of this mistake. I was promised to be phoned back which of course never happened. I then phoned two more times, just to be told they already know and in not so may words, " don't care about my phone call".</p> <p>I was never given the indication of whether I was the first or hundredth caller alerting them to this. It was just down played and they just kept on saying they will log another query.</p> <p>Not impressed at all. No thank you, nothing!!</p> <p>I mean seriously - SWEET CREMATION!!!!</p>
Good day Melissa,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Your complaint has been addressed with our Corporate Brands Team and they have advised as per below:
- This was a printing error and as since been rectified.
- The next batch of sweeteners will have the correct spelling.
Thank you for taking the time to bring this to our attention to enable us to improve on our products, we always welcome feedback from our customers.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Melissa,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Your complaint has been addressed with our Corporate Brands Team and they have advised as per below:
- This was a printing error and as since been rectified.
- The next batch of sweeteners will have the correct spelling.
Thank you for taking the time to bring this to our attention to enable us to improve on our products, we always welcome feedback from our customers.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
