SB
Shanaaz B

1 reviews | Active since Oct 2017

01 Oct 2017, 12:12

Specials Omo - Table Bay

Good day Pick n a Pay I just had the worst experience at the new Table bay pick n pay opening specials. The Omo with comfort was a Friday opening special at r29.00 when I got to the store on Sunday the price was r39.00 manager explained about the product was remove and some long story after a argument regarding the price he told a lady to over ride and give it for that price r29.00my problem is that why do I have to debate for 20min on service spoke to x2 manager in that store no that is not on at all I don't mind paying but you must honour your price you had on opening day special I am sorry but we drove all the way for that. I was in checkers I had th best experience every no problem got my stuff and left at pick n pay I had drama no till packer nothing I am sorry but pick n pay must make sure the customer comes first like advertised customer is KING that pick n pay is not true. My mood was spoiled I had to tell my mom just to leave and stop talking you no need the manager is not going to help you at all. I left that store upset depressed and just felling bad. Pick n Pay need to make sure that the customer service improves I am very very very disappointed. I don't mind paying at all but a manager in that store need to make sure that the customer is happy he did not do me any favour to tell the customer care lady to give it to me at that price after a 20min debate sorry I left that store and said no thank you I don't want your stuff it is fine don't make me feel like you doing me a favour when you not.

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Replies (2)
Pick n Pay
Pick n Pay's reply02 Oct 2017, 10:11
Official

Good day Shanaaz,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

SB
Shanaaz B's update03 Oct 2017, 23:05
Reviewer Update
Thank you for your reply but I expected more from your team a phone call maybe to make contact with me even that manager at that store could have called me. Pick n Pay has been part of my family life and shopping experience for almost 34 years. I am disappointed I hear you and I really hope things will change on your side and improve on customer service. I will wait on the call from that manager. If I was unreasonable I would have understand but I was not it was on special the Friday how would I know that it will be removed I stay in Kenilworth drove all the way for that eggs and and many other specials milk .... and the list can go on. Pick n Pay puts in a lot of effort when I store is open people go on training or programs before the store open but you can't teach someone compassion and the love of customer care empathy is important . Thanks again I so hope you company grow from strength to strength keep the flag flying high blue and red . Thanks shanaaz