AC
Ashlen C

1 reviews | Active since Nov 2015

29 Jan 2018, 14:31

Special Price "*******"

I went to Pick n Pay Bluff yesterday. They had the PnP brand of yoghurt 1kg on special. The sign said PnP Double Cream 1kg Yoghurt ASSORTED for 19.99. There was 3 flavours available. Plain, Strawberry and Lemon Meringue. So I picked the plain and the lemon flavour and proceeded to the till. The swiped the plain at 19.99, but the lemon meringue at 29.99. R10.00 more!!! I explained to the supervisor and manager but they insisted that only the plain was at 19. 99. I waited with my wife and twins for almost 20min, only to be rejected again. but the sign said ASSORTED. So how can ASSORTED mean only one flavour. That is very stupid. I feel that it was a total rip-off and false advertising. I am very disappointed.

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Jan 2018, 16:18
Official

Good day Ashlen,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas