1 reviews | Active since Sept 2015
SPECIAL NOT ON SPECIAL!
I was not very impressed today when I went to Pick 'n Pay Matlosana Mall. I wanted to buy some toilet paper and I saw this toilet paper was on special and had plenty of stock. So I took 6 packets. The special was for Twinsaver toilet rolls 1ply 15each for R15.99 and the special ended 21/10/2018. When I got to the till they scanned it for R54.99 and when I said that I want it for the price on the shelf, they called the floor manager and he said that it was a human error and so then I asked for the store manager, and they told me that the manager was not there and that he is at a meeting and the floor manager was extremely rude to me. Who goes to a meeting at 17:30 in the afternoon. I am really upset and I am not the only person complaining about this. I took a photo of the price tag stating the price, product and the date of validation of special.
Good day Danel,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the pricing confusion caused at the Matlosana store.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Danel,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the pricing confusion caused at the Matlosana store.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
