CR
Christian R

1 reviews | Active since Feb 2012

05 Feb 2020, 07:40

Sour Milk

Over the weekend, I bought 2 x 2 liters of PnP milk from PnP Heidelberg (GP). We started using them on Monday and there was nothing wrong as the expiry date is the 10th of Feb. This morning when we started to eat our porrige, we tasted that the milk was off. So we threw away 4 bowls of porrige and tea that was made, opened the other bottle that smelled fine, but had the same outcome. This is now the 3rd time that we have an issue with PnP milk. The previous time it happened, we took the bottle back and lodged a complaint with management. Fortunatly we had some longlife milk and used that. Please follow up on this. PS.....Just the other day I was send a survey form regarding PnP and its no name products, in which I complemented PnP for an exemplery product as it improved a lot since my previous bad encounters.

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Feb 2020, 15:45
Official
Hi Christian,  Thank you for taking the time to address your concerns with us.  Please accept our apologies for the poor product quality.  We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.  Kindly respond to the email with necessary information to enable our team to investigate further.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, The Pick n Pay Team