CF
Carlien F

1 reviews | Active since Jan 2016

07 Jan 2016, 16:16

Sour milk before the expiry without any apologies

I have bought 6 Litre, (3 bottles 2L milk) on Tuesday 5Des. I was in a big hurry and did not check the expiry date. I usually do that. But the expiry date was for 6Des. The expiry date is always a few days later. Needless to say, when I opened the milk Tuesday evening, it was sour. And that is not the first time. I am tired of this now. After a long hard day of work, I do not have the energy to return these bottles of milk. But I decided to return it early this morning. The lady at the counter was not very friendly. She never apologise to me and it feel like I was not telling the truth. She just pay me the exact amount I've paid for that. <br> <br> Sour milk is due to the poor cold chain that Pick n Pay has. They need to learn to keep the milk ice cold at all times.<br> <br> Who pays for my petrol and my time when I have to return these items? I'm at the end of my tether with Pick n Pay. It looks like I should take all my shopping to Woolworths

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Jan 2016, 16:45
Official
Hello Fourie Carlien,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Ref Number : ***