Sour Milk

 Good day Kirsten

Thank you for taking the time to address your concerns with us.  Please accept our apologies for the poor product quality. 
Please note, we tried calling you today but could not get hold of you to confirm if the product is our in-house PnP brand or a National brand.

Please respond to our email address: *** with the following details:

If it is a national brand please send us your contact details, till slip and branch the product was purchased from for us to forward the complaint to the store to address with the supplier.

If it is our in-house brand, please respond with the following verification details to enable us to address the complaint with our Corporate brands team:

Title: 
Full name and surname: 
Cell phone number: 
Email address:  Postal or residential address: 
Smart shopper card number: 
Name of the product: 
Bar-code of the product: 
Best before date: 
Sell by date: 
Use by date: 
Production/manufacture date: 
Batch number: 
Quantity: 
Mass/size: 
Cost: 
Date of purchase: 
Which store was the product purchased from: 
Do you still have the till slip (Yes/No): No 
Will you be returning the product back to the store (Yes/No): 

Please try to fill in as much of the requested details as possible. 

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards,  
Pick n Pay Team