lB
lizette B

1 reviews | Active since Oct 2011

29 Aug 2017, 15:01

sour milk

I did my monthly grocery shopping at lemon tree pick n pay, purchased milk it expires the 1/09/17 by yesterday it was already sour 28/08 so I work at mall of the south went there to take it back to get told they a corporate pick n pay not a family pick n pay and can't help me with such an arrogant attitude from a manager. This is not the first time the milk goes sour days before d day, so I ask to speak to another manager , she then proceeds to speak Zulu to him and tells me he says I must tell you the same thing, bad altitude and shocking customer service

0
Replies (1)
Pick n Pay
Pick n Pay's reply30 Aug 2017, 09:57
Official

Good day Lizette,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas