1 reviews | Active since Jun 2016
SOUR JUICE (expiry juice)
we went to Pick n Pay in the waterfront in Cape Town the 31st of May 2019, we bought a 3L Red G**** pick n Pay juice for the the Iftaar to break our fast, to a great disappointment we found that the juice was sour and we checked the date and it showed the expiry date was 31st May 2019. i went to our local shop close to us to go buy another juice. we then sent mail to pick n Pay on their complaint section , up until today no one contacted us regarding the mess. My message to everyone out there is to always check the dates on what ever product you buy, because we as humans are very reluctant by doing that, only to realize that this can also affect the health of ourselves and our children.
PICK N PAY WATERFRONT ,I HAVE NEVER EXPECTED IT OF THEM.
Thank you for contacting us.
We acknowledge your post regarding the problem you have experienced with our Pick n Pay 3L red g**** Juice . However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Please forward it to the following email address: *** & have the following reference number on the subject of your email: ***
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Email address: ***
Kind Regards,
Pick n Pay Team
Thank you for contacting us.
We acknowledge your post regarding the problem you have experienced with our Pick n Pay 3L red g**** Juice . However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Please forward it to the following email address: *** & have the following reference number on the subject of your email: ***
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Email address: ***
Kind Regards,
Pick n Pay Team