EB
Ebrahim B
1 reviews | Active since Jun 2016
10 Jul 2020, 05:59
Sour customer
I am so dissapointed at PNP a brand quality I always thourt highly of. I purchased a 6 pack long life 1l fat free milk, upon opening the 1st carton to only find it to be sour and the BB date is 06 Sept 2020. A complained was logged with the call centre to which I was credited shopper points to the value of R13 after spending R74,99. I take its for the value of the 1l which I can replace never mind the other 5 cartons which was in the same pack. I will never purchase PNP long life milk again, so dissapointed and disgusted at their service.
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Pick n Pay's replyOfficial
10 Jul 2020, 17:57Good day Ebrahim, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality.
Kindly return the balance of the milk to your nearest PNP store with a copy of your till slip for either a refund or exchange. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***or ***
Email address -***
Kind regards,
The Pick n Pay Team
Kindly return the balance of the milk to your nearest PNP store with a copy of your till slip for either a refund or exchange. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***or ***
Email address -***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply10 Jul 2020, 17:57
Official
Good day Ebrahim, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality.
Kindly return the balance of the milk to your nearest PNP store with a copy of your till slip for either a refund or exchange. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***or ***
Email address -***
Kind regards,
The Pick n Pay Team
Kindly return the balance of the milk to your nearest PNP store with a copy of your till slip for either a refund or exchange. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***or ***
Email address -***
Kind regards,
The Pick n Pay Team
Best regards,