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Marcelle Maharage-Scholtz

1 reviews | Active since Mar 2014

24 Jan 2017, 21:55

Sorry to "bug" you!

<p>On Sunday 22 January 2017 we visited the Pick n Pay store in Brackenfell to puchase a few necessities , one being a packet of fresh salad lettuce. We opted for the "Summer Trio salad vibrant and sweet washed and ready to eat" as this is clearly displayed on the packaging.</p> <p> </p> <p>At home while unpacking our groceries , i noticed a flying bug in the packet . We left the packet sealed and retured it to the Pick n Pay Boy De Goede store in Table View on Monday 23rd January 2017. </p> <p> </p> <p>On Monday night i prepared supper for my family and used of the "Summer Trio salad vibrant and sweet washed and ready to eat" .... and everything seamed fine until preparing salads for lunch the following day and noticed a bug in the middle to the bottom of the packet. </p> <p> </p> <p>This is "BUGGING" me.... How are you as a well established franchise going to rectify this ! Two trips to Pick n Pay and my "Summer Trio salad vibrant and sweet washed and ready to eat" is still "bugged "</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Jan 2017, 08:41
Official

Good day Marcelle ,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality.

We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas

Best regards,