NO
Nicolene O

1 reviews | Active since May 2016

31 Aug 2020, 12:36

Sorry not good enough

FALSE MARKETING, So after my previous review. We received a call regarding this false advertising but Pick n Pay still cannot answer us on how they can publish this that you can purchase on an account in leaflets and then not allow us to purchase. All that they can say is sorry. This is not good enough. Stop the marketing as I am awaiting the leaflet for this week to see if there is anything you can purchase on account. This cannot be published if people cannot do or open this account. I would like for Pick n Pay to clearly think of what they publish. Can this not be taken further. This is not acceptable no one can confirm why it is showing there and that half of their staff do not know that accounts cannot be opened. I would also like to know if any other clients complained about this and that this is not displayed. If I do get a booklet this week and they display this once again I will go to the Ombudsman as FALSE ADVERTISING you cannot keep doing this and just say sorry. Please get another excuse than sorry. You should be s****ping all of this. I will write a new one if I need to. Thank you

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Replies (1)
Pick n Pay
Pick n Pay's reply31 Aug 2020, 17:17
Official
Good day Nicolene, Thank you for taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We  are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday             08:00 - 19:00 
Sunday & Public Holidays  09:00 - 17:00  Our Contact number is ***
Kind regards,
The Pick n Pay Team

Best regards,