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DB
Driekie B

1 reviews | Active since Oct 2009

28 Jun 2021, 14:24

Someone is *****ing

I ordered from the bottles app. Tracked the driver from Oakfields pick n pay. When I received my order an item was missing. Tried to contact the app, no response. Contacted oakfields pick n pay, spent R29 airtime trying to speak to someone to assist. They put me through to someone who told me that they will resend the driver in 15min. After 1,5hours of not receiving the item I called them back. Then I spoke to someone else who said that they can't find the order number. I then spoke to the manager Jacques who told me to contact bottles as it's not their problem because they received over a 100 orders yesterday. When I said to him that I cannot get hold of bottles, his reply was its not his problem. So bottles is not responding & pick n pay is not taking responsibility, which means someone is *****ing from customers as the full order amount went from my account.

0
Replies (3)
Pick n Pay
Pick n Pay's reply28 Jun 2021, 16:55
Official
Hi Driekie, Thank you for reaching out to the Customer Care Team. Please accept our apologies for the poor delivery service from the Bottles Team. We have raised this as a complaint with the Bottles Support Team who will be in touch with you. Please refer to this reference number: *** should you need to follow up on the complaint. "By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on   : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
 

Best regards,

DB
Driekie B's update30 Jun 2021, 10:52
Reviewer Update
Bottles already contacted me. The main problem was the treatment I received by the so called manager of the store & his unwillingness to assist. Nevertheless I will no longer support that store.
Pick n Pay
Pick n Pay's reply30 Jun 2021, 11:04
Official
We appreciate your feedback Driekie and have passed this on to our team.

Best regards,