Some items missing on delivery

I bought goods online through pick n pay on 24 November 2017. My goods were delivered on time on 28 November 2017, however 5 items were missing but were put on the invoice as delivered. I told the guy who did the delivery and he told me to just make a note on top of the page. I then called them and they said they will give me feedback. I am so annoyed and put off online shopping through pick n pay as they obviously don’t know how to handle online orders. I have paid for my goods but now I have to run after pick n pay??? This is ridiculous as I have a busy life as well and made sure I was home for the delivery only to find they are trying to rob me!