Some issue - different trick

For more than a month now I have been struggling to resolve a very simple issue with Pick n Pay.Initially I found that my e-mails to Customer DO NOT Care went unanswered - not even an acknowledgement of receipt was received. It was only when The issue was posted on Hellopeter that they, seemingly, started to respond. After last week's post (which, incidentally, will continue until the matter is resolved) they (P&P) posted that the matter has been resolved privately. This is absolute nonsense as NOBODY, representing P&P has been in contact with me. I did, some weeks ago, receive a phone call from an Anwar but he was not prepared to put his answer to me in writing. I still maintain - I raised the issue in writing and deserve an answer in writing - over the phone anything can be promised but as this offer extends over a 24 month period it would be impossible to proof anything and by that time, surely, either Anwar will not remember OR more likely he will no longer be working for P&P .