TB
Teneal B

1 reviews | Active since Oct 2017

03 Oct 2017, 18:56

Sold product after expiry date - Stellenbosch

I bought frozen pies and only after eating them did I see the product was already a few days past the best before date. The next time I went to the shop I didn't have my slip or the box with me to show them so I just went to the freezers and the product was still in the freezers, long past it's best before date. I did not get sick however still feel it is inexcusable to sell customers a product past it's best before date if they are not made aware. I have not had the time to complain in the shop directly. I should also add that in general I love the staff at the shop, however have been made to feel uncomfortable more than once by looks and comments from the security in the store.

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Oct 2017, 08:57
Official

Good day Teneal,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality.

We are addressing your concerns with our management team.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas